Improving the Quality of Public Services

Bureaucratic Reform program is already underway in BPSwhose one of the goals is to improve the quality in public service. As official data provider, BPS is commited to improving its statistical services to meet the needs of data users continuously. What breakthroughsare being made? Here isa brief overview fromthe Director of Statistical Dissemination M. Ari Nugraha. MaximizingStatistical Services In terms of BPS Website, an improvement made is based on the user friendly approach by designing it to be easier for users to navigate. It is also supported by the more various data and information on the website and speed of access by users. "The uniformity of display among BPS website and BPS regional offices website should also be made," said Ari. The director is currently enhancing the integrated dissemination system which provides the entire data produced. This system really helps the officers to serve the data users with more efficient time. It is in line with the condition of the limited BPS human resources comparing to overloaded requests of data through direct visit, mails, phone calls, and e-mails. The other effort is public service compliance assessment for BPS provincial offices which is aimed to improvestatistical service performance by those offices in this year. The assessment criteria is adjusted to the applicable rules. Well-prepared material to be presented on the website and the timelinessover Advance Release Calendar (ARC) become the most elements to be monitored. The most interesting improvement is that soon the data users can download the information they need on the BPS websites free of charge as the new regulation about this is currently being prepared. The 7th Most Excellent in Public Service Indonesian Ombudsman awarded BPS the 7th most excellent in public service. This achievement was majorly contributed by the statistical dissemination team’s hard work in providing services for the data users. The assessment was quite impressive as the assessors from the Ombudsman disguised as data users to inquire about BPS data services in accordance with Law No. 25 of 2009 on Public Service. "This proves that the dissemination directorate has implemented appropriate statistical dissemination procedures complied with applicable mechanisms obtained from various sources. However, the legal basis supporting the activities needs to be improved," said Ari. What makes BPS not the best for theassessment result? Ombudsman conveyed some criteria that BPS has not fulfilled yet, such as the provision of facilities for disabled people, queue number machine, television for waiting consumers, and the implementation of ISO 9001. "Finding solution to this weakness is a challenge for BPS", he continued. Support for BPS Data Services Most complaints from the data users are mainly in terms of service and quality of the data. This challenge shall not only solved by the data services team itself but also entire employees. They are obliged to improve the services by, for example, promoting the official BPS website and the BPS Integrated Statistical Services unit. Ari also hopes that every employees could generously contribute to improvement in data quality as it is the key factor in excellent data services.